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Session 1 - Behavioural Interviewing: Hire The Right People With The Right Skills For The Right Positions
Trainer - Marcia Zidle | Duration - 60 Min
Does your hiring process consist of proven practices or just a hodgepodge of activities that get into gear when someone says, “I need more people” or “Sally has left, and we need someone to take her place NOW?” The effectiveness of your interviewing process impacts the effectiveness of the organization. A new hire that does not fit the position will be difficult to develop, will perform poorly, and more likely leave resulting in the need to repeat the process. Accordingly, the goal of interviews is to identify and select a candidate whose skill sets, and behaviors match that which are needed for a particular role and whose personality, interests, and values match the culture and mission of the organization.
To elicit such information, a behavioral interviewer first identifies the skills or competencies necessary for a particular position (for example, decision making, persuasion skills, and problem-solving ability) and then use a series of probing questions to reveal whether candidates actually possess those qualities. In addition, this session will help you learn how to discover the candidate’s emotional intelligence: their ability to identify emotions within themselves and others along with controlling and adequately managing emotions. These skills have become essential for that valued talent who needs to work well with fellow employees and/or interact with customers, suppliers, and others.
Attend this session with Marcia to find the ideal candidate, human resource professionals, and hiring managers must be well informed on how to conduct interviews effectively. Only when interviewing is approached as a specific process with definable steps and measurable results can it be managed to ensure the hiring of quality people.
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The focus of this course is to help companies maximize their recruitment efforts as well as helps managers and recruiters enhance their interviewing effectiveness. The objectives are:
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Session 2 - New Approaches To Performance Management
Trainer - William J. Rothwell | Duration - 60 Min
Performance Management (PM) has emerged as a topical issue. Some leading organizations have decided to reinvent PM to more frequent discussions instead of annual reviews where workers are treated to criticisms that have been saved up for a year. Other organizational leaders question whether PM and pay should be linked. This session reviews but goes beyond traditional thinking about PM and looks at some new thinking about ways to address PM in more innovative ways.
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Session 3 - Performance Reviews: A Step-By-Step Process For Conducting Them Meaningfully And Effectively
Trainer - Chris DeVany | Duration - 90 Min
One of the most critical areas of employee relationships and one of the biggest challenges management faces today is conducting effective performance appraisals and determining appropriate merit increases. During this session, Chris DeVany will help you learn to give performance appraisals that help motivate employees to achieve goals and increase their value to the organization.
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. Since both managers and employees often view performance appraisals with anxiety, attention is given to preparing for and conducting performance discussions that are objective, complete and defensible. During the session, you'll be able to share experiences and participate in various exercises with other participants to better understand how to obtain the best possible performance from employees.
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After attending this session, you will understand how to even more effectively:
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Would you like to conduct more effective performance reviews? Would you like to know how to give people “bad news” in a way that will not hurt but in fact improve your working relationships? Would you like to be able to suggest improvement in a way that encourages rather than discourages it?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to improve our team members and team’s performance!
Session 4 - Stop Avoiding Difficult Conversations: Practical Tactics for Crucial Communication
Trainer - Joel Garfinkle | Duration - 60 Min
Learn How to Handle Difficult Conversations and Minimize Conflict and Tension
Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos, and possibly even exploding tempers.
As leaders, it’s vital that you handle difficult conversations while minimizing conflict and tension. Join this session, where expert speaker Joel Garfinkle will discuss how to avoid damaging the working relationships that are so important to your success.
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Session 5 - Can't We All Just Get Along...Conflict Resolution Without Any Collateral Damage
Trainer - Randy Anderson | Duration - 90 Min
Do you find yourself having to play referee, psychologist, and parent to get others to "play well in the sandbox"? Productivity in the workplace is diminished greatly when conflict exists. Whether the conflict is between someone(s) on your team and an external customer or between internal customers (co-workers), the results can be significant and long-lasting. This session will look at ways to resolve conflict quickly and effectively, and how to help avoid conflict by establishing a less contentious atmosphere that fosters more teamwork and (internal & external) customer service. Different personality types, workplace cultures, and responsibilities/goals can cause conflict between reasonable, professional, “nice” people. If conflict is a reality in your world, this presentation will help you resolve it. We will begin by identifying some of the many dynamics within which conflict can exist, realizing some of the contributors that lead to or cause conflict, and looking at the costs that can be associated with a lingering, unresolved conflict. Without this initial shift of perspective, people often don’t see how imperative it is to address conflict and may not even realize the activators. Randy will discuss the importance of identifying the involved parties and separating them from the “innocent” observers, who often just want to see a fight. This usually helps to calm emotions and leads to our next topic…open, constructive communication. Participants will learn strategies to be more effective with their own ability to communicate, and ways that they can facilitate productive exchanges between team members.
Once we have laid that foundation, we will then move to a platform for conducting a productive and professional confrontation. Though the term confrontation often takes on the context of high emotion and heated exchange, if done correctly, this does not have to mean an altercation. By applying the ideas, you will learn in this portion of the presentation, can remain conversational and will allow everyone involved to feel like they‘ve been heard, and perhaps, to really hear the other person for the first time. Now that the lines of communication are flowing, we will establish three very important distinctions about what we want to accomplish as a result of the process. By identifying these objectives, participants will be better equipped to ensure the conflict gets resolved, and not just dragged out into the open. Finally, we will look at ways to foster an atmosphere that helps prevent disagreements from escalating into conflict. By eliminating old mindsets and grudges, leaders (regardless of their position) can help create an environment where team members can hold different perspectives, employ different approaches to problem-solving, and even agree to disagree on certain things without holding onto any frustration they may experience.
By incorporating these strategies, teams will experience higher productivity, create greater customer satisfaction, and enjoy work more, while reducing stress and turnover.
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Session 6 - Time And Task Management Effectiveness: Working Smarter Every Day
Trainer - Chris DeVany | Duration - 90 Min
The speed of everything has changed. Are your time management skills up to the challenge?
Do you put off more today than you can ever accomplish tomorrow...exhaust yourself by 4:00 p.m. with only a fraction of your work done...see yourself as a decision-maker who never gets around to making decisions...dread the next business meeting—or worse, going back to your desk to see what voice mails and emails await you? If you’re doing more and enjoying it less, it’s time to get out of the time trap and back to productive management! This session by management expert Chris DeVany will provide you practical techniques for controlling time and making it a manageable resource.
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Are you concerned about how much time and productivity your people are wasting? What about lost energy, efficiency, and effectiveness, especially because people are overtasked and overburdened? Would you like to gain an extra 30 minutes each day? Would you like to improve your concentration and increase your efficiency?
If you answered "yes" to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions, and answers we all need to be able to address effectively to improve our team members and team's performance, no matter how widely distributed everyone is!
Session 7 - Toolkit for Conducting Exit Interviews
Trainer - Bob Verchota | Duration - 60 Min
An employee hands in his resignation and walks out the door and with him walks out valuable skills, knowledge, and capabilities. You are sorry to see him leave and you don’t want to lose any more like him. Also walking out is the key to how to keep good employees and how to make your business better than ever. The key is Exit Interviews.
Exit Interviews can provide critical information that only leaving employees can provide. This is information that can reduce turnover and increase retention. With this information, it is possible to increase employee satisfaction, improve business systems, increase engagement and commitment, and maximize quality. Simply put, information is power, and Exit Interviews can provide strategic knowledge that you can‘t live without.
This session will give you all the tools you need to start your Exit Interview program or improve the one you have. It isn’t rocket science but there are best practices and considerations for doing them well. Our intent is to get you up to speed as quickly and effectively as possible.
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